Tools and Resources
ServiceNow Case Management System
- Glossary of Terms
- Computer-based Training via the UC Davis Learning Management System (UCD Login required). Search for “Service Now” to find the course. Click in the search results on the course you wish to view, then click the Start button to launch it .
Future State Vision (FSV)
Outside Studies and Reference Information
- Making the Case for Shared Services (The Advisory Board Company)
To access this report, go to the Education Advisory Board website. The report is available to anyone with a UC Davis domain email address. A simple registration and email authentication process are required.
- Shared Services Performance Study - 10 Key Insights (The Hackett Group)