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Team Effectiveness

The Key to Healthy Teams

As I talked with leaders about their results from the pulse survey conducted at UC Davis Health last fall, I noticed a pattern. When I spoke with leaders from the Patient Care Services (PCS) units, I consistently heard some form of “We’re encouraged to take care of ourselves first, our team second, so the patient gets the best care.” I was intrigued and had to know more! I had an inspiring hour-long conversation with Toby Marsh, R.N., M.S.A., M.S.N., F.A.C.H.E., N.E.A.-BC, Chief  Patient Care Services Officer.

Teams. . . Care and Feeding Required

When teams are new, they are as wide-eyed and enthusiastic as a young lion cub. But when they get older, watch out. . . they can bite. All too often, organizations birth a team to take on a particular project or to reorganize work generally without realizing that teams need constant care and feeding.