Using the UC Learning Center

IMPORTANT: Please be aware that the L&OD Department is seeing a large volume of tickets at this time.  As such, there is a delay in response times.  We are working to resolve tickets as quickly as possible, in the order they were received.  If you have questions about a ticket you submitted, please reply to the original ticket, as opening new tickets for the same contact reason will only slow down the resolution of your ticket.

The UC Learning Center (UCLC) is the web-based learning management system used across the University of California for training and development.

With the UC Learning Center (UCLC), UC Davis Campus and Health users can register for in-person activities offered at UC Davis and UC Davis Health, as well as access online activities (eCourses, eBooks, mandatory employee trainings) and view their training transcripts.

 

FAQ's and Quick Support

  • How do I get a UC Learning Center (UCLC) Account?
  • New employees must first create a computing account. Once your computing account has been created, you will be able to log in at lms.ucdavis.edu using your UC Davis Login (Kerberos ID and Passphrase).

    Affiliates must have a computing account with a UC Davis email address and Kerberos login in order to be added to the UCLC. If needed, a Temporary Affiliate account can be requested from IT, more info at the link below. Once an affiliate account is created reach out to hr-learning@ucdavis.edu to have your UCLC account activated. 

    Request a Temporary Affiliate Account
  • How do I update my email in the UC Learning Center (UCLC)?
  • Your business email is part of a data feed that runs from UCPath to the UCLC. To update your UCLC profile, you'll need to have your UCPath profile updated to reflect your UC Davis email address. Please update your listing in the UC Davis Directory to reflect your UC Davis email address. This will automatically update your UCPath and UCLC profile, which typically can take 24-48 hours to reflect the change.
  • How do I register for training? 

  • Locate the activity you wish to register for by using the Library or Search for the course using the title or keyword. It can be helpful to utilize the filters when searching if you are looking for a particular modality of training. 

    • eCourses: Once you select the title of the eCourse, it will display a start button so you are able to immediately launch the course. To ensure that courses load properly, your popup blocker should be disabled.
    • Instructor Led Trainings (ILT): Select the title of the training you wish to register for, then add the appropriate date and time. A registration summary will appear for review before clicking Register in the bottom right corner to complete your registration.
    • Virtual Instructor Led  (vILT): Select the title of the training you wish to register for, then add the appropriate date and time. A registration summary will appear for review before clicking Register in the bottom right corner to complete your registration.
      • Some virtual instructor led courses require registration on Zoom in addition to the UCLC registration. You will get an email from UCLC reminding you to register in Zoom to get the session link. 
  • How do I cancel my registration? 
  • To cancel an in person or live instructor led training (ILT) navigate to your learner dashboard in the left side menu.  At the top of your learner dashboard you can access all upcoming activities. You will be able to view details about the session and by clicking the down arrow button you will see an option to cancel registration. 
    You can also access and cancel registration for upcoming training under the Timeline in the left sidebar menu and Manage My Registrations tile on the home page. 

    Need more help? Review this  Cancelling Live Training guide or this video on Cancelling Registrations.
  • Why isn't the assigned training appearing on my account?
  • If you are a new employee, it can take 48-72 hours for all the UC systems to sync. Once they do, you should be able to log into your UC Learning Center (UCLC) account. Once your account is live, you should see your training within 24 hours.

    If you were newly assigned training, you may need to wait until the next day for it to appear.
  • What should I do if I'm interested in an Instructor Led Training (ILT) that's not available? 
  • If upcoming dates are not available or they don't work for your schedule, please add yourself to the class Express Interest list so you are notified when additional dates are available. 

    Locate the activity you wish to register for by using the Library or Search for the course using the title or keyword. Select the title of the course, select the “Register” button, then the “Express Interest” button at the bottom right-hand corner of activity page. Once additional classes are open for registration, you will receive an email notification. 
  • What steps should I take if my eCourse isn't loading or won’t progress to the next slide?
  • Please refer to this knowledge article that has eCourse tips and browser settings that can resolve common issues encountered when taking an eCourse in the UC Learning Center (UCLC): https://kb.ucdavis.edu/?id=9167
  • How do I access my Learner Training Transcript?
  • From the UC Learning Center (UCLC) Home Page, click Transcript & Certifications. You can also access your Training Transcript from the Learner Dashboard in the left sidebar menu. Once on the Training Transcript page you can print your transcript, print individual course certificates and export to PDF. 

    Detailed support for how to access your transcript can be found in this guide to Accessing Your Learner Transcript in the UC Learning Center or by watching this Training Transcript video. 
  • Why doesn't the course I completed appear on my Training Transcript?
  • Attendance rosters for Live Instructor Led Trainings (ILTs) are manually recorded by the L&OD Department. Once we receive the rosters from the instructors it can take 24-48 hours to show on your training transcript. 

    ECourse completions should appear on your training transcript immediately upon completion. If you don't see the completion, it's possible the course was not closed properly. When you close some eCourses, it will redirect you back to the UC Learning Center (UCLC) main page asking if you completed the activity. Make sure you select "yes," this will prompt the system to record your completion. 
  • Can I use the UC Learning Center (UCLC) on a Mobile Device? 

  • The UCLC can be viewed via the SumTotal App, but some eCourses are not compatible with mobile devices. For those we recommend using a tablet, laptop or desktop computer. If you are experiencing issues viewing a course please confirm you are using the most compatible browser and have turned off your pop-up blocker. 

    More detailed support for mobile UCLC use can be found in the  following guides:

  • I'm a supervisor, how can I access the transcript or upcoming training for my direct reports? 

  • Transcripts for direct reports can be found by navigating to My Team > Manager Dashboard >Users > Select User and Click Arrow to see options for more actions including Training Transcript. 

    Manager Actions Resources
  • I'm a supervisor, how do assign or register my direct reports for training? 

  • Assigning and registering direct reports starts with first locating the training you wish to assign or register a user for. Once you locate the training you wish to act on click the three dots to access more actions and select Register Others or Manage Assignments.  Generally, It is recommended to register users for in-person training and assign online training. 

    Manager Actions Resources
  • I'm a supervisor and my direct reporting has changed, how do I get this updated in the UC Learning Center (UCLC)?

  • Direct Reporting data is part of a data feed sent to UCLC via UCPath. Once UCPath has been updated with the reporting changes the UCLC will automatically update and training notifications will be sent to the employees new reporting structure. This also applies to employees who have separated from the University.  Once UCPath is updated the UCLC record for the separated employee will be deactivated. 

    • If an employee has multiple appointments and they are not displaying as a direct report, please email hr-learning@ucdavis.edu to have them added to your UCLC Manager Dashboard.

User Guides & Job Aids