New Hire Onboarding Improvements
New employees have big expectations when they accept a role at our world-class institution and we want to deliver exceptional warmth and belonging at every step along the way - for both new hires and the people that hire them.
These key improvements are underway and set to be rolled out over the next several months
1. Strengthening Pre-Employment Steps and Templates
- Offer letter templates have been refined for accuracy, clarity, and warmth.
- The significance of timely completion of additional pre-employment tasks (e.g., certification submission, EHS appointment scheduling, I-9 verification, issuing employee badges/card keys, system access), is being more explicitly communicated and reinforced.
2. Improved Employee/Manager Communication
- The SSO onboarding team will now include managers on initial new-hire communications to help facilitate faster, lasting connections.
- Updated Web Resources
- A revamped employee welcome guide now provides managers with clear instructions on when (hint: within 48 hours) and how to reach out to new employees.
- The webpage dedicated to new UC Davis Health employees is undergoing expansion and refinement to provide comprehensive information
3. Coordination of Pre-Employment Activities into ONE Location (HAS)
- A single visit to the HAS Building in Rancho Cordova fulfills EHS, I-9, Oath, Badge, Equipment, Privacy & Security Training, and Systems Access requirements.
- This efficient solution replaces the previous 5-stop process, 3 of which required paid parking.
- This shifts the coordination responsibility from the new hire onto UC Davis Health and decreases unnecessary new-hire anxiety leading up to the first day of work.
4. Single Point-of-Contact through Onboarding Concierge
Something currently being explored is the introduction of a dedicated Onboarding Concierge serving as a single point of contact for new hire onboarding support, and a resource for the hiring manager.
- This resource acts as both an approachable troubleshooter and problem solver for new hires and hiring managers alike.
- It efficiently manages role-specific onboarding elements such as uniforms and parking, mitigating challenges currently handled by Talent Acquisition and the Shared Services Organization.
- By observing and enhancing this service, we can readily identify gaps and implement continuous process improvements.