female doctor talking with a patient
female doctor talking with a patient

Use Nonthreatening Nonverbals

Use Nonthreatening Nonverbals

"The more a person is in distress, the less they hear your words—and the more they react to your nonverbal communication. Be mindful of your gestures, facial expressions, movements, and tone of voice. Keeping your tone and body language neutral will go a long way toward defusing a situation." -Crisis Prevention Institute

Nonverbal communication is also:

  • Personal space
  • Body language
  • Communication through touch
  • Listening with empathy 

 

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